To the Editor (Fairfield Minuteman),

"This is an open letter of appreciation for Nick’s Precision Automotive on Tunxis Hill Road in Fairfield. I stumbled upon Nick’s when my emissions sticker expired and I am ever so grateful that I did. I needed a major repair done recently and in addition to having awesome mechanics that really know their stuff, they’re so very friendly and accommodating, conscientious and efficient.  Most importantly, they are honest people. Nick’s is a family-run business, a dying breed here in Fairfield with all the larger companies taking the place of the good, old-fashioned Mom and Pop business. Thank you so much to Nick and the entire staff!"

Leanne Triunfo
Fairfield

There is no better feeling for a business owner than to open the newspaper and read praises from a satisfied customer. With as much effort as my staff and I put forth on customer care, I've been in business long enough to know that you just can't please everyone. I am happy to say that this letter in truly the general feedback that most customers relay to us on a daily basis.

In response to this letter of recognition, I would like to pose a very simple question. Would you walk into a store and buy whatever they had on the shelf? The answer is simply no. Would you buy meds from a guy that came to your front door and rang the bell? No. So now to the point of the question, will you take your car to a garage because it just down the street or solely because your friends son works there? There are a million reasons, and your answer may be yes to some of these. If so, as a reputable business owner, I urge you to take stock in your decision making when choosing a quality repair shop. I write this with the utmost confidence in myself, my entire qualified staff and my business. If you are in need of a repair or just have a question about your car, either myself or any of my ASE certified techs are more than happy to speak with you.

To be quite honest, I am tired of the rip off mechanics and shops that give me and other very honest and qualified  members of this trade a bad name. This letter to you is my word and my promise to you as a valued customer, that you will be treated like family when you com into our shop. As Leanne said in her much appreciated testimonial, we are a dying breed, us Mom and Pop shops, but I can assure you I'm not going anywhere!

Thank you and hope to see you soon!

Nick Gramigna

If you have any questions or concerns, you can email me at nick@nicksautomotive.com or request an appointment here.

You can read past newsletters here